Singapore Airlines best for international airline customer satisfaction

[vc_row][vc_column][vc_column_text]Singapore Airlines has won the Roy Morgan International Airlines Customer Satisfaction Award for April with a customer satisfaction rating of 89% ahead of a trio of Middle-Eastern based rivals led by Emirates on 87% and followed by Qatar Airways on 85% and Etihad Airways on 83%.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image media=”65820″ media_width_percent=”100″ alignment=”center” img_size=”full”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]All four leading international airlines increased their customer satisfaction ratings in April 2019 compared to a year ago with Doha based Qatar Airways showing the biggest increase, up by 6% points from a year ago. Emirates increased customer satisfaction by 3% points, Etihad Airways by 2% points and Singapore Airlines was up 1% point from its already high levels.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image media=”65818″ media_width_percent=”100″ alignment=”center” img_size=”full”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Already in 2019 Singapore Airlines has marked itself as the airline to beat in the category winning the three monthly awards so far although Dubai based Emirates has also had a victory (February 2019).[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image media=”65819″ media_width_percent=”100″ alignment=”center” img_size=”full”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Other big improvers amongst the leading international airlines include British Airways which increased customer satisfaction by 9% points to 72% and Thai Airways which was up 4% points to 79%.

Qantas is the leading Australian international airline with a customer satisfaction rating of 79% just in front of main rival Virgin Australia on 76% while Jetstar finished just outside the top 10 airlines in April.

Source: Roy Morgan[/vc_column_text][/vc_column][/vc_row]